Two groups can help you, depending on the question. Rainbet’s customer service looks after your account and your balance. montreal4you.com looks after the guide you are reading. Pick the one that matches your question and you will get an answer sooner.
Customer service at Rainbet
Rainbet publishes a Customer Service Department that you reach through the contact links on its website. Rainbet asks you to use your registered email address in all communication, so write from the address on your account. That way the message is matched to your account.
Which question goes where
| Question | Start here | Keep ready |
|---|---|---|
| Login, profile, identity documents | Rainbet customer service | Username, registered email |
| A deposit or withdrawal | Crypto casino, then customer service | Asset, network, amount, transaction ID |
| Bonus conditions | Offer terms in your account, welcome bonus page | Name of the offer |
| Casino or sportsbook rules | Casino or sportsbook pages, then customer service | Game or market name |
| Self-exclusion and breaks | Responsible Gambling link in the footer | Your preferred period |
| The guide on this site | [email protected] | Page title and what you noticed |
A message that gets answered
Clear messages are easy to act on. Say what you did, what you saw and what you would like to happen, in that order. If a screen showed text, quote it. Add dates and amounts in Canadian dollars or the asset you used. Keep your password to yourself.
Documents for the identity check
Rainbet’s identity check uses a government-issued photo ID (passport, driver’s licence or national ID card), a selfie holding the ID, and a bank statement or utility bill that shows your address. Follow the prompts in your account, and write to customer service from your registered email if you have a question about a document.
Contact this site
You can write to us at [email protected] about the pages: a suggestion, a topic you would like covered, or a detail that has moved since we published it. We update the page when facts change. Our background is on the about page, and our rules are in the terms and the privacy notice.